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Grievance Redressal Policy
SEBI Registered RA: INH000024240 | BSE Enlistment No: 6871
Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically.
How to Lodge a Complaint
- Email: thetreandmaster@gmail.com
- Phone: +91-9262555855
- Telegram: @trendmasters_admin
- Post: Katargam, SURAT, GUJARAT, 395004
The client can expect a reply within 21 days of approaching the Research Analyst.
Escalation Process
In case client is not satisfied with our response, they can lodge grievance with SEBI at https://scores.sebi.gov.in/ or may also write to the office of SEBI.
After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
For more details about the ODR mechanism, fees, timelines etc., kindly visit: https://smartodr.in/login
Contact Details
| Designation | Name | Contact No. | Working Hours | |
|---|---|---|---|---|
| Customer Care | Bhagirathi R. | 9262555855 | thetreandmaster@gmail.com | Mon-Fri, 9AM-6PM |
| Head of Customer Care | Bhagirathi R. | 9262555855 | thetreandmaster@gmail.com | Mon-Fri, 9AM-6PM |
| Compliance Officer | Bhagirathi R. | 9262555855 | thetreandmaster@gmail.com | Mon-Fri, 9AM-6PM |
| Principal Officer | Bhagirathi R. | 9262555855 | thetreandmaster@gmail.com | Mon-Fri, 9AM-6PM |
Office Address: Katargam, SURAT, GUJARAT, 395004
Resolution Timeline
We aim to resolve all grievances within 21 working days from the date of receipt.
SCORES Portal: scores.sebi.gov.in
ODR Portal: smartodr.in
For more details: BSE Circular